Return & Exchange Policy

If for any reason you are not satisfied with your order you may return or exchange unworn/unused items within 7 days after you have received your shipment.

USA RETURN & EXCHANGE FEES: You may purchase a shipping label with a trackable carrier of your choice, or we are happy to email you a return label, which will deduct $10 dollars from your refund amount.

INTERNATIONAL RETURN & EXCHANGE FEES: You may purchase a shipping label with a trackable carrier of your choice, or we are happy to email you a return label, which will deduct the cost of the shipping label from your refund amount. Shipping label prices will vary.

All returns must be shipped within 3 days of initiating the return.

Refunds are sent once the item is received in-store.

All Accessories, Cosmetics, and Jewelry are FINAL SALE and not eligible for returns or exchanges.

All sale items are FINAL SALE and not eligible for returns or exchanges.

BEGIN A RETURN: Login to your account by clicking the login button next to the search bar. Otherwise, contact info@prefontaineshop.com or call us at 254-741-9794 during store business hours to initiate a return or exchange.