Return & Exchange Policy
If for any reason you are not satisfied with your purchase from www.prefontaineshop.com you may return or exchange unworn/unused non-final sale items within 7 days after you have received your shipment.
USA RETURN & EXCHANGE FEES: You may purchase a shipping label with a trackable carrier of your choice, or we are happy to send you a return label, which will deduct $12 dollars from your refund amount.
INTERNATIONAL RETURN & EXCHANGE FEES: You may purchase a shipping label with a trackable carrier of your choice, or we are happy to email you a return label, which will deduct the cost of the shipping label from your refund amount. Shipping label prices will vary.
All returns must be shipped within 3 days of initiating the return.
Refunds are sent once the item is received in-store.
We do not offer price adjustments on sale items.
Items purchased in-store at full price are eligible for store credit only and must be brought back unworn/unused and with tags attached within 7 days of purchase.
All discounted items, as well as cosmetics, eyewear, hats, jewelry and home goods are FINAL SALE and not eligible for returns or exchanges.
BEGIN A RETURN: Access your order by logging in with the email used to place your order. You will find our customer login button next to the search bar on our site. From there you can request a return. Otherwise, please contact orders@prefontaineshop.com or call us at 254-741-9794 during store business hours to initiate a return or exchange.